Contact
Frequently Asked Questions
When will my order be processed?
All orders are processed within 1–3 business days. Orders placed during weekends or holidays may take slightly longer to prepare. Once processed, you will receive a confirmation email with tracking information.
How long does shipping take?
Delivery typically takes 5–8 business days after your order has been processed.
Please note that delivery times may vary depending on your location and local courier schedules.
Do you offer free shipping?
Yes — we offer free worldwide shipping on all orders, with no minimum purchase required.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can follow your parcel’s journey directly from that email.
How can I contact customer service?
Our support team is available Monday to Sunday, from 09:00 to 18:00.
You can reach us anytime at info@evelynandhugo.com — we aim to respond as quickly as possible.