Contact
Frequently Asked Questions
When will my order be processed?
All orders are processed within 1–3 business days. Orders placed during weekends or holidays may take slightly longer to prepare. Once processed, you will receive a confirmation email with tracking information.
Do you offer free shipping?
Yes — we offer free worldwide shipping on all orders, with no minimum purchase required.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can follow your parcel’s journey directly from that email.
Can I return my item(s) if I do not like them?
Yes! Shop worry free with our 30 days money back guarantee.
How can I contact customer service?
Our support team is available Monday to Sunday, from 09:00 to 18:00.
You can reach us anytime at info@evelynandhugo.com — we aim to respond as quickly as possible.
