TERMS OF SERVICE

OVERVIEW

This website is managed and owned by Evelyn & Hugo London 

Throughout the site www.evelynandhugo.com (the “Site”), the terms “we”, “us”, and “our” refer to Evelyn & Hugo London.
Evelyn & Hugo London offers this website — including all information, tools, and services available from this site — to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

All orders and payments are processed and fulfilled by Vu ecommerce, the legal entity operating this site.

Illustrative Content & AI Disclosure

Some content on this website — including imagery, stories, characters, and boutique locations — may have been created using generative AI technologies for illustrative and branding purposes only.
These fictional elements are designed to enhance the shopping experience and do not represent real physical stores or individuals.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the Site, including browsers, customers, merchants, and content contributors.

Please read these Terms carefully before using our Site. By accessing or using any part of the Site, you agree to these Terms. If you do not agree, you may not access or use our Services.

We reserve the right to modify these Terms at any time by posting updates on this page. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have parental consent for minors accessing the Site.
You agree not to use our Services for any unlawful or unauthorized purpose or violate any laws in your jurisdiction.
You are prohibited from transmitting viruses, malware, or malicious code.
Any breach of these Terms will result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your non-payment data may be transferred over unsecured networks or adjusted for technical compatibility.
Payment details are always encrypted during transmission.
You agree not to copy, reproduce, sell, or exploit any portion of our Service without our written permission.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible for inaccurate, incomplete, or outdated information on this Site.
The content is provided for general use and should not be the sole basis for decisions.
We may update, change, or remove content without prior notice, but are under no obligation to do so.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice.
We reserve the right to modify or discontinue any product or Service at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Some products or Services are offered exclusively online and may have limited quantities.
Returns or exchanges are subject to our Refund Policy ([link to refund policy]).
We make every effort to display products accurately but cannot guarantee color accuracy on every device.
We reserve the right to limit or restrict sales to certain regions or customers at our discretion.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to reject or cancel orders for any reason, including limitations on quantities per household or customer.
If an order is changed or canceled, we will attempt to notify you via the contact information provided at checkout.
You agree to provide accurate and up-to-date information for all orders and accounts.

Please review our Refund Policy ([link to refund policy]) for more information.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.
You agree that such tools are provided “as is” and “as available” without any warranties.
Use of these tools is entirely at your own risk, and you should review third-party terms before use.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or Services on our Site may include materials from third parties.
Links to external websites are provided for convenience, but we are not responsible for their content or policies.
We are not liable for damages related to third-party websites, products, or services.

SECTION 9 – USER SUBMISSIONS AND FEEDBACK

If you submit ideas, feedback, or materials to us, you grant us a non-exclusive right to use them without restriction.
We are not obligated to (1) keep comments confidential, (2) provide compensation, or (3) respond.
You agree not to post unlawful, harmful, or defamatory content and are solely responsible for any comments you make.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal data through the Site is governed by our Privacy Policy ([link to privacy policy]).

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our Site may contain typographical errors or omissions relating to product descriptions, pricing, or availability.
We reserve the right to correct any errors and cancel orders if necessary, without prior notice.

SECTION 12 – PROHIBITED USES

You may not use the Site for unlawful, fraudulent, abusive, or harmful purposes.
Prohibited activities include:

  • Violating laws or regulations

  • Infringing intellectual property rights

  • Spreading false or misleading information

  • Transmitting malicious code

  • Spamming or data scraping

  • Harassment or hate speech

  • Compromising site security

Violation of these restrictions may result in account termination.

SECTION 13 – WARRANTIES AND LIABILITY LIMITATIONS

We do not guarantee uninterrupted or error-free use of the Service.
You agree that your use of the Service is at your own risk.
All products and Services are provided “as is” without warranties of any kind.
Evelyn & Hugo London and its affiliates shall not be liable for any damages arising from your use of the Site or products.

SECTION 14 – INDEMNITY

You agree to indemnify and hold harmless Evelyn & Hugo London, its affiliates, and partners from any claims or damages arising from your breach of these Terms or violation of applicable laws.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.
You may terminate these Terms by discontinuing use of our Services.
We may terminate your access without notice if we believe you have violated these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any related policies, constitute the entire agreement between you and us and supersede prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of The Netherlands.

SECTION 19 – CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page.
We may update or modify these Terms, and your continued use of the Site constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

For questions about these Terms, please contact us at:
📧 info@evelynandhugo.com

If you have any questions about these Terms of Service, please contact us.